Virgin v6 box welcome screen then nothing. 360 Box Stuck On Welcome- Tried Everything? Hi Folks, I have a 360 box that is stuck on the welcome page. Hi killjoy Try the following, it's worked for some forum members. This is the most basic step that you should try when you face the issue of the device being frozen during the startup. Sep 16, 2025 · Hello. When the Box completely gets turned off, then unplug the box from the main If your Virgin box is still stuck on the starting up screen, the next step is to turn off the box and unplug it. Jun 17, 2023 · After doing the all above-mentioned steps, if your Virgin Box turns on then you don’t have to contact customer support. To start your upgrade select (with your current V6 remote) “Upgrade to Virgin TV 360 now” from the Home screen. Box keeps restarting V6 Hi all my Virgin box just keeps restarting, get the welcome screen and starting up and it just cycles I left it to run for a few hours the other day but nothing Try the following reset procedure. If your Virgin Box freezes on the welcome screen, try a full power cycle by unplugging it for 5 minutes. Wait 30 seconds before switching it on again. Feb 28, 2025 · You could try turning off the V6 by the switch on the back of the box; then on the front of the V6 box hold down both the power button and the - button at the same time. Stuck on welcome screen with an Amber light. Reset the Internet. If the power button and the - (minus) button workaround doesn't Jul 25, 2024 · Hello. Turn your V6 box on and make sure you are connected to the Internet. Waited over an hour for it to do it's thing, have turned it on and off again at the switch at the back as well as unplugging the power and everything else then plugging it back in. My 360 box is stuck on the welcome screen it sometimes restarts and goes to the down arrow screen then resets in its loop Tried the reset with the power and + but nothing happens. Then turn on the V6 again whilst keeping hold of those buttons for a further 30 seconds. . Then turn on the 360 again whilst keeping hold of those buttons for a further 30 Switch the power off at the socket. Try turning off the V6 by the switch on the back of the box; then on the front of the 360 box hold down both the power button and the - (minus) button at the same time. 1. Experiencing Virgin Media TV problems? From TV setup to TV error codes, find everything you need to know with our TV help and support page. There isn't a Help button on the 360 remote, or on the older V6 remote. Check the HDMI connection and try a different cable or port. Restarting or Power Cycle is the best troubleshooting way for the Virgin Box. Double-check to make sure that all of the cables are securely attached to the box before you unplug it. Hi, this video shows you the steps I took to fix my Virginmedia V6 box which had the flashing green and amber light, and it was stuck on the welcome screen. Tried all the suggestions Virgin help tells us to do but nothings worked. Then turn on the V6 again whilst keeping hold of those buttons for a furhter 30 seconds. But, if the Virgin Box is still stuck on the welcome screen then you have to contact customer support, so they can fix it by making replacements or by providing other solutions. Doing so can help the box to get signals from the WiFi Hub. Previous Done 1 day ago · Dive into cutting-edge tech, reviews and the latest trends with the expert team at Gizmodo. The TV box will then reboot which can take up to 10 minutes. Virgin Box Stuck on Welcome Screen: Troubleshooting Tips Virgin Box may freeze on welcome screen or fail to boot properly after updates or power interruptions. Press the Power Button on the front panel 2. If your box is stuck on the Welcome screen you should try the following Try turning off the 360 by the switch on the back of the box; then on the front of the 360 box hold down both the power button and the - (minus) button at the same time. If the power button and the - button workaround doesn't solve it then try using the power button and the + button at the same time instead. You could try turning off the V6 by the switch on the back of the box; then on the front of the V6 box hold down both the power button and the - (minus) button at the same time. Your ultimate source for all things tech. The box should reboot, the power button will turn blue, and it should reset and boot up normally If this fails, you'll need to report "my TV box won't boot up" to VM either by calling in (for an immediate response) or waiting on this forum a day or so. Follow these steps to do this. I’ve tried all the reset/hard reboot techniques, (turning it off from the mains/turning it off and pressing power & + buttons for 30 secs while powering on etc), no blue light, nothing but the welcome screen. zcuj tmxwes rgz spjyhy gkrca sxm vjcdd abysu edeude cudaz